Under the direct supervision of the Director of University Events the Switchboard Operator & Welcome Desk Receptionist will be responsible for performing receptionist and switchboard operator duties by greeting University employees, students, and visitors, directing them to the appropriate offices or persons, providing factual information or materials to routine inquiries (within the capability to do so and within prescribed policies) and receives and relays incoming and outgoing telephone calls for the University system, to include scheduling and implementation of multi-party conference calls, answers general questions and provides information about various aspects of campus life, as appropriate; maintaining accurate information and records relating to the function of the university, i.e., collects and maintains current records of extention numbers either by performing basic records maintenance of alphabetical, chronological, and/or numerical files or by performing basic keyboarding for data entry of information into an established database; utilizing public address, paging and voice mail systems to ensure proper routing of calls as well as researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of  information; and exercising discretion in the performance of assigned duties by being knowledgeable of University and/or departmental policies regarding confidential materials and information and complying with such policies when handling confidential items or providing information to Univeristy employees, students, or the public. High school diploma or 2-4 years in related experience required.  Completed degree(s) from an accredited institution may be substituted for experience on a year for year basis.