Frequently Asked Questions

About

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Admissions

How do I get back to my Bethel University online admissions application?

Alumni

I have moved and/or changed my name. Who should I notify at Bethel?
I misplaced or damaged my diploma. How can I obtain another copy?

Alumni and Giving

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Careers

Can I change the settings for my Chromebooks touchpad?
You can make changes to the way your Chromebooks touch-pad works and how the mouse pointer moves.

Change touch-pad settings

-After signing into your Chromebook.

-Click the status area where your account picture is.

-Choose settings.

-Under the Device area, use the slider to adjust the speed of your touch-pad or mouse pointer.

-Click Touch-pad settings to:

--swap the primary mouse buttons

--turn on or off the tap-and-click feature

--change the scrolling method

-Choose OK.

Resolve touch-pad issues

If you experience issues with your touch-pad not functioning, there are troubleshooting steps you can try to resolve this issue. It is recommended that you test the touch-pad after each step to see if it starts working.

-Examine the touch-pad for dirt, dust, or other obstructions.

-Press the Esc key multiple times.

-Drum or tap the touch-pad for at least 10 seconds.

-Try restarting your Chromebook.

-Perform a hard reset on your Chromebook.

-Lastly, login to your Chromebook to see if the issue still occurs. If logging in with a different account reveals that the touch-pad works, you will need to remove the account that causes touch-pad issues and then re-add the account.

Performing a Hard Rest on your Chromebook

You can reset your Chromebook to factory default settings by performing a hard reset.

-Unplug your Chromebook.

-Use a paperclip, press the small hole on the backside of your Chromebook as indicated in your user guide.

-Plugin the power adapter.
How can I move files from my Chromebook’s “downloads” to my Google Drive?
How do I access documents on my Chromebook from Google Drive while I’m offline?
If you want to get to and access your documents on your Chromebook when you are offline or not connected to the internet, you will need to make them available offline. You can use Google Drive to edit and view saved documents while offline.

You will need to make sure Google Drive is turned on so that you can save documents for offline use.

Turn on Google Drive

Make sure you are online and log in to your Chromebook.

Open Chrome.

Navigate to your Google Drive by going to drive.google.com.

Click on the setting icon in the top right-hand corner.

From the offline area, check the box next to: Sync Google Docs, Sheets, Slides & Drawings files to this computer so that you can edit offline.

Select Done.

Your files will now begin to sync with your Chromebook and your Google Drive, depending on the amount and size of the files this process may take several minutes.

You can remove synced files from your Chromebook by turning off your Google Drive.

Turn off Google Drive

Make sure you are online and log in to your Chromebook.

Open Chrome.

Navigate to your Google Drive by going to drive.google.com.

Click on the setting icon in the top right-hand corner.

From the offline area, uncheck the box next to: Sync Google Docs, Sheets, Slides & Drawings files to this computer so that you can edit offline.

Select Done.
How do I add career fairs and other events to the events page?
How do I connect my Chromebook to a WIFI network?
When your Chromebook powers up, you can check to see if it is connected to a WIFI network by clicking the status area where your account picture appears. If your Chromebook is connected to a WIFI network, you will see the WIFI on the icon. If you see the WIFI off icon, you will need to turn on your Chromebooks WIFI.

Turn on WIFI

Click on the WIFI off icon.

Click No Network.

Click Turn on WIFI or click the enable WIFI icon.

Connect to a secure network

You will need to select the network that you want to connect to, click the secure network icon.

Enter the network password and press Enter.

Connect to a WPA2 enterprise network

Where your account picture appears, click the status area.

Choose Settings.

Under Internet Connection, choose Add Connection.

Choose Add WIFI.

Choose Advanced.

Next, enter your WPA2 network credentials

In the Server CA certificate field, you need to choose Default if the server certificate is currently installed on your Chromebook. This can be checked by visiting:chrome://settings/certificates in your browser, then clicking Authorities. *The networks administrator may need to install the server certificate in if isn’t already installed.

Click Connect.

Additional Chromebook WIFI troubleshooting topics can be found here.

Your Chromebook can connect to open networks that don’t require a password and secure networks that use WEP, WPA-PSK, WPA-Enterprise, or WPA2-Enterprise settings with these standards: 802.11 a/b/g/n and 802.11ac for AC equipped Chromebooks.
How do I connect my Chromebook to an external monitor or TV?
You can connect your Chromebook to a monitor or TV by using the Chromebook’s HMDI port. After you have connected your Chromebook to a monitor or TV, you can extend your desktop across multiple screens or mirror your Chromebook desktop onto a larger screen.

Image:

To connect a monitor or TV to your Chromebook, plug an HDMI cable from your monitor or TV into the HDMI port on your Chromebook.

If your monitor or TV does not have an HDMI port, it may have a Display Port, DVI, or VGA port. If this is the case, the instructions included with your Chromebook will tell you what type of adapter you need.

Adjusting, Rotating and Aligning Your Screen

You may need to adjust your screen settings, this can easily be done in just a few steps:

Click the status area, where your account picture appears.

Click the external display section and then click Manage displays.

Here you can identify displays or adjust their location.

Mirroring the display

Press Ctrl and <<< image: https://storage.googleapis.com... >>>

Rotating the image

Using the drop-down menu to rotate the image on your separate monitor.

Centering the screen

Click TV alignment.

You can move your viewing area by pressing the arrow and shift keys until you are satisfied with its alignment.

Using the display across multiple screens

Check the box for Enable Unified Desktop mode.
How do I learn about Career Exploration?
How do I login to my Chromebook?
When you power on your Chromebook for the first time, you will see a screen which asks you to sign in using a Gmail account. It is recommended that you sign in your Chromebook using your Bethel University Gmail account, you will be able to access and share your school documents.

You can also add other Gmail accounts to your Chromebook from the sign-on screen. Up to 17 additional Gmail accounts can be added to your Chromebook.

To add another person to your Chromebook follow the steps below:

If you are currently signed in to your Chromebook, sign out.

At the sign-in screen, click Add Person

Enter the Gmail username and password, click Next

Choose a picture for the new account, you can change your picture after signing in to your Chromebook.

If you do not have an additional Gmail account, you will need to create one. Some Chromebooks allow you to create a Gmail account by clicking on More Options and then Create a New Account.
How do I login to the Career Services site?
How do I manage WIFI networks on my Chromebook?
Many of us utilize multiple WIFI networks between home, school, work, and our favorite coffee shops. Your Chromebook automatically connects to internet connections in a specific order unless you designate it to connect to a specific one. This order is as follows:

Wired local area network (LAN)

Secure wireless network

Unsecured wireless network

Mobile data network

Set up your Chromebook to automatically connect to a network

This feature is helpful especially if you have used several networks and spend a majority of time near a specific network.

From the status area where your account picture is, click the status area.

Choose Settings.

In the Internet connection area, choose WIFI network.

Place a check in the box for Automatically connect to this network.

Click Close.

Manage ChromebookWIFI settings to prefer a network to connect to

This feature is useful to designate which network you prefer to connect to when surrounded by more than one.

From the status area where your account picture is, click the status area.

Choose Settings.

In the Internet connection area, choose WIFI network.

Place a check in the box for preferring this network.

Click Close.

Forgetting networks

Sometimes it is useful to clear your network list of networks that you no longer need access to or use. Forgetting networks helps eliminate networks in your list that are no longer want to see in the list.

From the status area where your account picture is, click the status area.

Choose Settings.

In the Internet connection area, choose WIFI network.

Click Preferred networks.

Use the touch-pad or mouse to point at the network you wish to forget and click the X.

Click Close.
How do I modify a job listing once its posted?
How do I open, save, search, or delete files from my Chromebook?
Your Chromebook allows you to use files such as images, media, documents, and PDF documents. These files can be can saved, opened, and deleted from your Chromebook, Google Drive, and even an external hard drive. A complete list of file types, storage drives, and peripherals that are compatible can be found here <https://support.google.com/chromebook/answer/183093>.

Searching for files

You can search for files by clicking the search key (magnifying glass key on the keyboard). The search results reflect matches from the folder that you are in.

Opening a file

Click the launcher at the bottom left corner (magnifying glass icon)

Select Files

Using the left menu, you can choose the files you'd like to view.

Deleting a file or a folder

Click the launcher at the bottom left corner (magnifying glass icon).

SelectFiles.

Click the file or a folder that you want to delete.

Click the trashcan icon.

Saving a file

You can save a page you are viewing as a file by using the keyboard shortcut, Ctrl + S and then choose the location where you would save it.

If you want to save a file to your Chromebooks hard drive, you will need to select the downloads folder.

If you want to access your file anytime online and from any device, you will need to select Google Drive.

**Please beware that files in your downloads folder will automatically be deleted if your Chromebooks memory is running low.

You may want to set up a default location where your files will automatically be saved. This can be done in just a few steps:

Where your account picture appears, click on the status area.

Choose Settings and then Show Advanced Settings.

From the Downloads section, you can select a default downloads location by clicking Change
How do I sign up for an Employer Login?
How do students get in contact with Career Services?
I did not receive my laptop or Chromebook, what should I do?
What are the different types of display ports on my laptop?
HDMI

image:

High-Definition Multimedia Interface (HDMI) is a unique technology which offers an interface for any audio or video source. and an audio or video monitor. HDMI supports standard, enhanced or high-definition video as well as multi-channel digital audio on a single cable. Plug in an HDMI cable to the corresponding HDMI port on our computer and the other end to your monitor or television’s HDMI port

VGA

image:

The Video Graphics Array (VGA) is the analog standard for connecting monitors to computers. Generally, these cables ends are colored blue. To setup, your VGA connection, simply plug up your monitor or television with a VGA in the corresponding VGA port and plug the other end of the cable to your computer.
What is a Chromebook?
In a sense, your Chromebook is another breed of a laptop. The major difference between your Chromebook and other laptops is its Google Chrome operating system (OS). Your machine is designed to run the Google Chrome OS instead of Microsoft Windows or the Mac OS. Another difference which distinguishes your Chromebook from other laptops is that its applications and documents are stored in the cloud rather than a slow internal hard drive.

Accessing your applications and documents is easier and quicker. You can also access your apps and documents from multiple devices across various platforms. With virus protection built-in, multiple layers of security, and automatic updates, your Chromebook keeps your documents and applications safe from viruses, malware, and other possible security issues.

Learn more about your Chromebook here <https://www.google.com/chromebook/about/>.
What is Microsoft Office 365 Education?
What is the Google Chrome operating system?
The Google Chrome OS is an operating system which makes use of cloud storage for your applications and documents. The Google OS automatically updates on its own so you don’t have to be hassled by update installations or backing up your important documents. Because the Google Chrome OS has multiple layers of security and keeps itself up to date, your documents are safe from the threats of viruses, malware, and other harmful possibilities.

Find out more about Google Chromebooks here <https://www.google.com/chromebook/features/?>.
When will I receive my laptop or Chromebook?
Where can I find information about career fairs or workshops?
Where do I find the user manual for my Chromebook?
Who can use Career Services?
You can reach Career Services Monday-Friday 9am-5pm by email or by calling 731-358-9260
“Aw, Snap!” page crashes, how do I fix this?
When you see an “Aw Snap!” message, Google Chrome is having issues and cannot load the page you are trying to access. There are however a few things that you can do that may be able to correct this problem.
Try reloading your page by clicking the reload or refresh button.
Close all of you open tabs, except for the tab that has the “Aw Snap!” message, and then try reloading your page again.
If the page will still not load, restart your device, and try loading the page again.
After you have tried all of these troubleshooting steps and still receive the “Aw Snap!” message, you can send feedback to Google but clicking on the message at the bottom of the page that says Send Feedback.

Chromebook Support

Can I change the settings for my Chromebooks touchpad?
You can make changes to the way your Chromebooks touch-pad works and how the mouse pointer moves.

Change touch-pad settings

-After signing into your Chromebook.

-Click the status area where your account picture is.

-Choose settings.

-Under the Device area, use the slider to adjust the speed of your touch-pad or mouse pointer.

-Click Touch-pad settings to:

--swap the primary mouse buttons

--turn on or off the tap-and-click feature

--change the scrolling method

-Choose OK.

Resolve touch-pad issues

If you experience issues with your touch-pad not functioning, there are troubleshooting steps you can try to resolve this issue. It is recommended that you test the touch-pad after each step to see if it starts working.

-Examine the touch-pad for dirt, dust, or other obstructions.

-Press the Esc key multiple times.

-Drum or tap the touch-pad for at least 10 seconds.

-Try restarting your Chromebook.

-Perform a hard reset on your Chromebook.

-Lastly, login to your Chromebook to see if the issue still occurs. If logging in with a different account reveals that the touch-pad works, you will need to remove the account that causes touch-pad issues and then re-add the account.

Performing a Hard Rest on your Chromebook

You can reset your Chromebook to factory default settings by performing a hard reset.

-Unplug your Chromebook.

-Use a paperclip, press the small hole on the backside of your Chromebook as indicated in your user guide.

-Plugin the power adapter.
How can I move files from my Chromebook’s “downloads” to my Google Drive?
How do I access documents on my Chromebook from Google Drive while I’m offline?
If you want to get to and access your documents on your Chromebook when you are offline or not connected to the internet, you will need to make them available offline. You can use Google Drive to edit and view saved documents while offline.

You will need to make sure Google Drive is turned on so that you can save documents for offline use.

Turn on Google Drive

Make sure you are online and log in to your Chromebook.

Open Chrome.

Navigate to your Google Drive by going to drive.google.com.

Click on the setting icon in the top right-hand corner.

From the offline area, check the box next to: Sync Google Docs, Sheets, Slides & Drawings files to this computer so that you can edit offline.

Select Done.

Your files will now begin to sync with your Chromebook and your Google Drive, depending on the amount and size of the files this process may take several minutes.

You can remove synced files from your Chromebook by turning off your Google Drive.

Turn off Google Drive

Make sure you are online and log in to your Chromebook.

Open Chrome.

Navigate to your Google Drive by going to drive.google.com.

Click on the setting icon in the top right-hand corner.

From the offline area, uncheck the box next to: Sync Google Docs, Sheets, Slides & Drawings files to this computer so that you can edit offline.

Select Done.
How do I connect my Chromebook to a WIFI network?
When your Chromebook powers up, you can check to see if it is connected to a WIFI network by clicking the status area where your account picture appears. If your Chromebook is connected to a WIFI network, you will see the WIFI on the icon. If you see the WIFI off icon, you will need to turn on your Chromebooks WIFI.

Turn on WIFI

Click on the WIFI off icon.

Click No Network.

Click Turn on WIFI or click the enable WIFI icon.

Connect to a secure network

You will need to select the network that you want to connect to, click the secure network icon.

Enter the network password and press Enter.

Connect to a WPA2 enterprise network

Where your account picture appears, click the status area.

Choose Settings.

Under Internet Connection, choose Add Connection.

Choose Add WIFI.

Choose Advanced.

Next, enter your WPA2 network credentials

In the Server CA certificate field, you need to choose Default if the server certificate is currently installed on your Chromebook. This can be checked by visiting:chrome://settings/certificates in your browser, then clicking Authorities. *The networks administrator may need to install the server certificate in if isn’t already installed.

Click Connect.

Additional Chromebook WIFI troubleshooting topics can be found here.

Your Chromebook can connect to open networks that don’t require a password and secure networks that use WEP, WPA-PSK, WPA-Enterprise, or WPA2-Enterprise settings with these standards: 802.11 a/b/g/n and 802.11ac for AC equipped Chromebooks.
How do I connect my Chromebook to an external monitor or TV?
You can connect your Chromebook to a monitor or TV by using the Chromebook’s HMDI port. After you have connected your Chromebook to a monitor or TV, you can extend your desktop across multiple screens or mirror your Chromebook desktop onto a larger screen.

Image:

To connect a monitor or TV to your Chromebook, plug an HDMI cable from your monitor or TV into the HDMI port on your Chromebook.

If your monitor or TV does not have an HDMI port, it may have a Display Port, DVI, or VGA port. If this is the case, the instructions included with your Chromebook will tell you what type of adapter you need.

Adjusting, Rotating and Aligning Your Screen

You may need to adjust your screen settings, this can easily be done in just a few steps:

Click the status area, where your account picture appears.

Click the external display section and then click Manage displays.

Here you can identify displays or adjust their location.

Mirroring the display

Press Ctrl and <<< image: https://storage.googleapis.com... >>>

Rotating the image

Using the drop-down menu to rotate the image on your separate monitor.

Centering the screen

Click TV alignment.

You can move your viewing area by pressing the arrow and shift keys until you are satisfied with its alignment.

Using the display across multiple screens

Check the box for Enable Unified Desktop mode.
How do I login to my Chromebook?
When you power on your Chromebook for the first time, you will see a screen which asks you to sign in using a Gmail account. It is recommended that you sign in your Chromebook using your Bethel University Gmail account, you will be able to access and share your school documents.

You can also add other Gmail accounts to your Chromebook from the sign-on screen. Up to 17 additional Gmail accounts can be added to your Chromebook.

To add another person to your Chromebook follow the steps below:

If you are currently signed in to your Chromebook, sign out.

At the sign-in screen, click Add Person

Enter the Gmail username and password, click Next

Choose a picture for the new account, you can change your picture after signing in to your Chromebook.

If you do not have an additional Gmail account, you will need to create one. Some Chromebooks allow you to create a Gmail account by clicking on More Options and then Create a New Account.
How do I manage WIFI networks on my Chromebook?
Many of us utilize multiple WIFI networks between home, school, work, and our favorite coffee shops. Your Chromebook automatically connects to internet connections in a specific order unless you designate it to connect to a specific one. This order is as follows:

Wired local area network (LAN)

Secure wireless network

Unsecured wireless network

Mobile data network

Set up your Chromebook to automatically connect to a network

This feature is helpful especially if you have used several networks and spend a majority of time near a specific network.

From the status area where your account picture is, click the status area.

Choose Settings.

In the Internet connection area, choose WIFI network.

Place a check in the box for Automatically connect to this network.

Click Close.

Manage ChromebookWIFI settings to prefer a network to connect to

This feature is useful to designate which network you prefer to connect to when surrounded by more than one.

From the status area where your account picture is, click the status area.

Choose Settings.

In the Internet connection area, choose WIFI network.

Place a check in the box for preferring this network.

Click Close.

Forgetting networks

Sometimes it is useful to clear your network list of networks that you no longer need access to or use. Forgetting networks helps eliminate networks in your list that are no longer want to see in the list.

From the status area where your account picture is, click the status area.

Choose Settings.

In the Internet connection area, choose WIFI network.

Click Preferred networks.

Use the touch-pad or mouse to point at the network you wish to forget and click the X.

Click Close.
How do I open, save, search, or delete files from my Chromebook?
Your Chromebook allows you to use files such as images, media, documents, and PDF documents. These files can be can saved, opened, and deleted from your Chromebook, Google Drive, and even an external hard drive. A complete list of file types, storage drives, and peripherals that are compatible can be found here <https://support.google.com/chromebook/answer/183093>.

Searching for files

You can search for files by clicking the search key (magnifying glass key on the keyboard). The search results reflect matches from the folder that you are in.

Opening a file

Click the launcher at the bottom left corner (magnifying glass icon)

Select Files

Using the left menu, you can choose the files you'd like to view.

Deleting a file or a folder

Click the launcher at the bottom left corner (magnifying glass icon).

SelectFiles.

Click the file or a folder that you want to delete.

Click the trashcan icon.

Saving a file

You can save a page you are viewing as a file by using the keyboard shortcut, Ctrl + S and then choose the location where you would save it.

If you want to save a file to your Chromebooks hard drive, you will need to select the downloads folder.

If you want to access your file anytime online and from any device, you will need to select Google Drive.

**Please beware that files in your downloads folder will automatically be deleted if your Chromebooks memory is running low.

You may want to set up a default location where your files will automatically be saved. This can be done in just a few steps:

Where your account picture appears, click on the status area.

Choose Settings and then Show Advanced Settings.

From the Downloads section, you can select a default downloads location by clicking Change
I did not receive my laptop or Chromebook, what should I do?
What are the different types of display ports on my laptop?
HDMI

image:

High-Definition Multimedia Interface (HDMI) is a unique technology which offers an interface for any audio or video source. and an audio or video monitor. HDMI supports standard, enhanced or high-definition video as well as multi-channel digital audio on a single cable. Plug in an HDMI cable to the corresponding HDMI port on our computer and the other end to your monitor or television’s HDMI port

VGA

image:

The Video Graphics Array (VGA) is the analog standard for connecting monitors to computers. Generally, these cables ends are colored blue. To setup, your VGA connection, simply plug up your monitor or television with a VGA in the corresponding VGA port and plug the other end of the cable to your computer.
What is a Chromebook?
In a sense, your Chromebook is another breed of a laptop. The major difference between your Chromebook and other laptops is its Google Chrome operating system (OS). Your machine is designed to run the Google Chrome OS instead of Microsoft Windows or the Mac OS. Another difference which distinguishes your Chromebook from other laptops is that its applications and documents are stored in the cloud rather than a slow internal hard drive.

Accessing your applications and documents is easier and quicker. You can also access your apps and documents from multiple devices across various platforms. With virus protection built-in, multiple layers of security, and automatic updates, your Chromebook keeps your documents and applications safe from viruses, malware, and other possible security issues.

Learn more about your Chromebook here <https://www.google.com/chromebook/about/>.
What is the Google Chrome operating system?
The Google Chrome OS is an operating system which makes use of cloud storage for your applications and documents. The Google OS automatically updates on its own so you don’t have to be hassled by update installations or backing up your important documents. Because the Google Chrome OS has multiple layers of security and keeps itself up to date, your documents are safe from the threats of viruses, malware, and other harmful possibilities.

Find out more about Google Chromebooks here <https://www.google.com/chromebook/features/?>.
When will I receive my laptop or Chromebook?
Where do I find the user manual for my Chromebook?
“Aw, Snap!” page crashes, how do I fix this?
When you see an “Aw Snap!” message, Google Chrome is having issues and cannot load the page you are trying to access. There are however a few things that you can do that may be able to correct this problem.
Try reloading your page by clicking the reload or refresh button.
Close all of you open tabs, except for the tab that has the “Aw Snap!” message, and then try reloading your page again.
If the page will still not load, restart your device, and try loading the page again.
After you have tried all of these troubleshooting steps and still receive the “Aw Snap!” message, you can send feedback to Google but clicking on the message at the bottom of the page that says Send Feedback.

Cost

Current Students

Email Support

Can I pop my Bethel Gmail account?
Post Office Protocol (POP) is a protocol or language that transfers email from servers and allows it to be accessible using an email client. There are numerous choices of email clients such as Outlook, Apple Mail, and Eudora which use POP to deliver email.

Some of the advantages of using email clients are that your email is stored locally on your devices and available to you offline. This means that you only need to be connected to the internet when trying to send or receive an email. Another great advantage of using POP and an email client is that you can view multiple email accounts in one email box at once, consolidating your email can be a time saver if you have multiple email accounts to manage.

You can learn more about the basics of POP here.

Can you POP your Bethel Gmail account to an email client?

Yes, you can pop your email into another email client such as Outlook, Apple Mail, and Eudora!

https://support.google.com/mai...
How do I change my Bethel Gmail password?
How do I email a very large file?
How do I login to my Bethel University student Gmail account?
How do I reset my Bethel student email password?
How do I send files or attachments from my Gmail?
In order to send files or attachments from your Gmail, you will need to know where the file is located on your computer.

Add an attachment to your email

Create a new email by clicking Compose in the top left of your screen

To attach a file to your new email message, click the paperclip icon, next to the send button.

Now you will need to browse to the location of your files and click on it.

Click Open.

Remove attachments

Remove attachments from your email message by clicking next to the file near the bottom of your message.

Attachment limits on file size

Many email systems place limits on the size of file attachments to no more than 5 or 10 megabytes in size. Gmail allows you to send attachments up to 25 megabytes (MB). There are a number of alternatives to sending files which are larger.

You can take advantage of GoogleDrive by visiting:https://drive.google.com

Google Drive comes with 15 GB of free storage and allows users to transfer files of larger size between computers with ease and very little hassle.
What is POP and how do I use it with email?
Post Office Protocol (POP) is a protocol or language that transfers email from servers and allows it to be accessible using an email client. There are numerous choices of email clients such as Outlook, Apple Mail, and Eudora which use POP to deliver email.

Some of the advantages of using email clients are that your email is stored locally on your devices and available to you offline. This means that you only need to be connected to the internet when trying to send or receive an email. Another great advantage of using POP and an email client is that you can view multiple email accounts in one email box at once, consolidating your email can be a time saver if you have multiple email accounts to manage.

You can learn more about the basics of POP here.

Can you POP your Bethel Gmail account to an email client?

Yes, you can pop your email into another email client such as Outlook, Apple Mail, and Eudora!

https://support.google.com/mai...

ePortal

How do I sign in to the ePortal?
What do I do if I forgot my ePortal password or login information?
What is the ePortal?
The ePortal system is for our traditional undergraduate students that gives real-time access to the following information:
Billing ledger and balance
Final grades
Print unofficial transcripts
Course registrations
Financial aid information
The ePortal can be accessed by navigating to:
https://eportal.bethelu.edu/Student/
Your username is: your first initial + last name + last 2 of social (cpeterson24)
If you are unable to login into the ePortal system, please contact the IT HelpDesk at:
Open from 8-6 pm Monday-Friday

Faculty and Staff

Financial Aid

Do I have to pass a credit check for SUBSIDIZED and UNSUBSIDIZED loans?
Do I have to repay need-based financial aid?
Do I have to repay Subsidized Loans?
Yes, but the great news is no interest accrues while you’re in class. Interest is charged 6 months after you stop taking classes, or drop below half-time status (6 hours) for the life of the loan. NOTE: Subsidized Loans disbursed between July 1, 2012, and July 1, 2014, will accrue interest during the grace period. However, you may choose to not pay the interest and add it to the principal balance.
Do I have to repay Unsubsidized Loans?
How do I read my Award Aid letter?
How much Financial Aid will I receive?
How will I receive my Award Aid Letter?
Is there a limit to the amount of Financial Aid a student can receive?
What happens to my financial aid if I drop a class?
What if I have already received a refund and the dropped class requires Financial Aid to return funding?
What if I want to leave money on my account for future classes instead of receiving a refund?
What if my parent is turned down for the Parent Plus Loan?
When do I request a Parent Plus Loan?
When will I receive my Financial Aid Award?
When will I receive my refund?

Gmail

Google Applications

How do I convert documents into Google document formats?
Using your laptop or Chromebook, go to your Google Drive settings. Click the checkbox that says, “Convert Uploads”.

This feature enables you to upload files like Microsoft Word and convert them upon opening them.

Supported files

Here is a list of the types of files supported by Docs, Slides, and Sheets.

Documents: .doc, .docx, .docm, .dot, .dotx, .dotm, .html, plain text (.txt), .rtf, and .odt

Spreadsheets: .xls, .xlsx, .xlsm, .xlt, .xlt, .xltx, .xltm, .ods, .cvs, .tsv, .txt, .tab

Presentations: .ppt, .pptx, .pptm, .pps, .ppsx, ,ppsm, .pot, .potx, potm, .odp

Drawings: .wmf, .emf

Optical Carrier Recognition (OCR): .jpg, .gif, .png, .pdf

Files not supported

Some files are not supported during the conversion to Docs, Sheets, Slides, these files include:

-Files which are password protected

-Files that include macros

-Files that have embedded charts within Microsoft Word and PowerPoint

-Files that include linked spreadsheets in Microsoft Excel

You can save and export files to an Office format

Upon converting your files to Google Docs, Sheets, or Slides, you can save and export them back into an Office format.

-Open the file

-Click file menu

-Select Download as

-Choose the format you want to convert the file to
How do I create a document with Google Docs?
How do I create a presentation with Google Slides?
How do I create a spreadsheet with Google Sheets?
How do I edit files using Office Compatibility Mode (OCM)?
You can open and edit your files using Office Compatibility Mode (OCM). This feature enables the ability to open and edit Microsoft Office files in your Google Drive, the Docs, Sheets, and Slides homes screens & apps, and Gmail. To do this, follow the steps below.

Open your Chrome browser using your laptop or Chromebook

Download the Office Editing for Docs, Sheets, & Slides Chrome<https://chrome.google.com/webstore/detail/office-editing-for-docs-s/gbkeegbaiigmenfmjfclcdgdpimamgkj> extension

Open an Office file and start editing

Check to see if you are using Office Compatibility Mode

Open an office file

Click File at the top left side

If you see “Office Compatibility Mode” at the top of your menu, you are able to edit the file or save it as a Google Docs, Sheets, or Slides file.
What does “Temporary Error (502)” mean?
What is Google Docs?
Google Docs is an online word processor that allows you to collaborate with others in real-time, create and edit new documents, and convert existing Word documents into Google Docs. Google Docs allows you to easily format text and paragraphs by offering hundreds of fonts, add links, images, and drawings. You can choose from a wide variety of templates, reports, and pre-made documents. You can access your documents from anywhere with your smartphone, tablet, or computer.

You can find more information on Google Docs<https://www.google.com/docs/about/> here.
What is Google Drive?
Google Drive is an online space where you can store all your documents. Keep all your work in one place, view file formats even if you don’t have the software, and access your files from any device.

When you change or delete a file stored in one of these locations, Drive makes the same change everywhere else so you do not have to.

Drive gives you 15 GB of free Google online storage

You can store photos, stories, designs, drawings, videos, documents- just about anything

You can access your files from any smartphone, tablet, or computer wherever you go, your files come with you

You can invite others to view, download, and collaborate with your files
What is Google Sheets?
Google Sheets is an online spreadsheets application, allowing for online collaboration with others. You can import your existing Excel documents into Google Sheets, as well as create and edit new Sheets easily. There is a variety of templates and pre-made spreadsheets to choose from, including colorful charts and graphs. There are also built-in formulas and a pivot table that will save you time and simplify your work. You can access and edit your spreadsheets from anywhere using a smartphone, tablet, or computer.

You can find more information on Google Sheets <https://www.google.com/sheets/about/> here.
What is Google Slides?
Google Slides is an online presentation application, allowing you to import some PowerPoint documents into Google slides. You can access, create, and edit your presentations from any smartphone, tablet, or computer for free. Google Slides enables editing documents simultaneously with others, in addition to embedding your presentations directly to a website.

You can find additional information on Google Slides<https://www.google.com/slides/about/> here.
What is Optical Character Recognition (OCR) in Google Drive?
Optical Character Recognition (OCR) uses automated computer algorithms to convert images that include text into text documents. These images can be converted individually or in multi-page PDF documents. Some types of files that are compatible with OCR are image or PDF files obtained from flatbed scanners or photos taken with digital cameras or mobile phones.

File size limitations

The maximum file size for images including .jpg, .gif, .pgn, and .pdf is 2 MB.

Requirements of .pdf files for the best results

Minimum height of 10 pixels for text in the document, high-resolution files are best

The document must be right-side-up, Google Drive will not recognize files with a different physical orientation

The image quality should be sharp, with even lighting, and clear contrasts. Motion blurred or bad camera focus will result in decreased quality of the detected text

The language, fonts, and character sets for the Google OCR engine recognize a very large assortment of character sets automatically. The OCR engine can read left to right, right to left, and text is written vertically. Better results are common with Ariel and Times New Roman fonts.
What types of files can be converted to Google Docs, Sheets, or Slides?
What types of files can be opened with Office Compatibility Mode (OCM)in Google Docs, Sheets, and Slides?
What types of files can I download or save to an office format in Google Docs, Sheets, and Slides?
Why do I see the error: “Your Google Drive folder is missing”?
This is a common error that occurs when you rename, move, or delete the Google Drive folder from your computer.

If you moved or renamed the Google Drive folder to another place on your computer

Click on the Google Drive folder on your computer’s toolbar

Choose “error – Google Drive Folder is missing”

Choose Locate Folder

Select the folder in its new location or the renamed version of the folder, and choose Open

Google Drive will reconnect

If you deleted your Google Drive folder

Click on the Google Drive folder on your computer’s toolbar

Choose “error – Google Drive Folder is missing”

Choose Disconnect account

Sign in again and you will be asked to choose a new location for your Google Drive folder

International

Am I required to purchase health insurance through Bethel?
As an international student, what expenses will I be responsible for each semester?
If you do not receive an athletic or academic scholarship, you will be responsible for the full cost of tuition, room, and board each semester. Other expenditures to be prepared for are travel, books, and personal spending such as entertainment, clothing, eating out, etc (view the current International Student Budget). Before registering at Bethel University, be prepared to pay any balance you might have with the Business Office. This might include costs not covered by scholarships, fees, and books.
Can I get a driver's license?
Do I have to live on campus?
Do I need to declare a major?
To better plan your educational path at Bethel University, we prefer that all new students declare a major. For international students, we must have a major to declare on your Form I-20. This will also determine which Academic Advisor you will work with. If you decide to change your major, please discuss this with your Advisor and also notify the International Coordinator so a new Form I-20 with your new major can be issued.
How do I get a Social Security number?
How do I get a student visa?
How many credit hours do I need to take each semester?
What personal items should I bring?
What scholarship opportunities are available to international students?

IT Help

Are cookies a threat or dangerous?
Do I need to create an AnyMeeting account to attend the virtual new student orientation?
Do I need to download or install any software to attend the virtual new student orientation?
How can I improve my audio quality for the virtual new student orientation?
Make sure that you are using a wired connection – A wireless connection could be less dependable and could possibly drop you from the orientation

Turn off all other applications on your computer until the orientation has ended

If you are on a shared network, ask others to refrain from streaming video or music while you are attending the orientation

No Cell Phones!

Make sure that your audio equipment is working properly – check for loose cables or switches on your speakers or headset that could cause faulty performance
How can I test my computer to see if it meets the technical requirements to attend the virtual new student orientation?
How do I bookmark a webpage?
You are able to save webpages that you'd like to access again with the use of bookmarks.

Bookmark a webpage

From the page that you'd like to bookmark, click the star icon on the top right side of your browser near the menu

Notice that the star changes from clear to yellow

You will see a box pop up and allow you to change the name of the page

You can also assign the bookmark to a folder

You can create a new folder by clicking the black triangle near Bookmarks Barn

Click Choose another folder

Click New Folder

Give the folder a new name and click Save
How do I clear out my web browsers history, cookies, and cache?
Chrome (Version 23 and Newer)

From the menu bar, click the three horizontal lines icon, click More Tools, and choose Clear browsing data.

Choose the beginning of time in the drop-down menu beside “Obliterate the following items from:”

Check the boxes for Empty the cache, Delete cookies, and other site and plugin data.

Choose Clear Browsing Data.

Close and reopen Chrome.

Internet Explorer 8

From the menu bar, click on Safety, and select Delete Browsing History.

Check the Temporary Internet files, Cookies, and History boxes, and click Delete.

Close and reopen Internet Explorer.

Internet Explorer 9 and higher

From the menu bar on the right side, click on the Gear icon, choose Internet Options.

Click Delete…, check the Temporary Internet files, Cookies, and History boxes, and click Delete.

Lastly, close and reopen Internet Explorer.

Shortcut (ctrl+shift+del)

Firefox (12.0 and higher):

From the menu bar at the top left, click Firefox, select History, and choose Clear Recent History. (ctrl + shift + del)

From the Time Range drop-down menu, choose Everything. For the Details, check Cache, Cookies, and Active Logins. Then select Clear Now.

Close and reopen Firefox.

Safari (Version 5.1 to 5.10):

From the menu bar, click on Safari, and select Empty Cache. Once the box comes up, click Empty.

If you tried the above steps and are still having issues, click on Safari, and choose Reset Safari. Check only Remove all website data.

Click Reset.

Safari (Version 6.0 or Higher)

From the menu bar, click Safari, and choose Reset Safari.

Check only Remove all website data.

Click Reset.

Safari (some newer versions)

From the menu bar, click on Safari, and choose Preferences.

On the Privacy tab, select Remove All Website Data.

Click Remove Now.

Additional troubleshooting steps

Try a different browser

With many issues, it is prudent to try the same service or system in a different web browser. The Bethel University IT Help Desk recommends downloading the free web browser Mozilla Firefox.

Flush DNS

When websites are updated, or servers change, you may need to clear the DNS cache to refresh the information for the computer to access those sites again properly.

Windows Instructions:

Open command prompt.

Type the command: ipconfig /flushdns

Restart the computer.

Mac OS X v10.6

Mac OS X v10.6 Instructions:

Open terminal

Type the command: sudo dscacheutil -flushcache

Press enter and restart the computer

Mac OS X Mountain Lion, Mavericks, and Yosemite

Mac OS X Mountain Lion, Mavericks, and Yosemite

Open terminal

Type the command: sudo killall -HUP mDNSResponder

Press enter and restart the computer
How do I fix webpages that open slowly or not at all in Google Chrome?
If you are unable to a webpage or it loads slowly in Google Chrome try closing and restarting Chrome. If by chance, multiple webpages will not load for you or your Chrome browser keeps crashing you can learn how to repair Google Chrome if it is crashing or will not open.

- First, try restarting Chrome by closing it and reopening it. (Keyboard shortcut Crtl+Q)

- Try to load the webpage again.

- You can reopen the tabs that you had open last by using keyboard shortcut Ctrl+Shift+T

If these steps above did not work and you still experience the same issues continue to the next steps.

-Try closing all other tabs except the one with the page you are trying to load.

-Clear your cache and cookies <internal link to related FAQ>

-Try using a different browser to load the same webpage you are experiencing the issues with. If you experience the same problems, it is most likely that the issue is either resulting from your device or the webpage itself.

-Restart your computer.

-You can Report Issues to Chrome <https://support.google.com/chrome/answer/95315> regarding webpage crashes.

-Contact the owner of the website to report the issue.

-If the webpage cannot load in a different browser, they may be an issue with the website.

-The last thing you can do it to try using another device to load the webpage. If this works for you, there a few more things that you can do to try and fix this issue.

-Check to ensure that you have an internet connection.

-Check to see if there are any Windows updates < http://techsupport.ask.libraryh3lp.com/questions/27547> available for your laptop.
How do I manage my bookmarks?
How do I protect my personal sensitive information while using the internet or email?
There are a number of ways to ensure that your personal sensitive information is safe while using the internet or sending an email.

- Use trusted and secure websites when entering your personal sensitive information.

- Look for a secure connection on websites, https (not http) should appear in the websites URL address. The S in https indicates that the site is a secure connection.

- Use caution when working over a wireless connection. Any sensitive information including passwords that are sent over a non-encrypted wireless connection is relatively easy for hackers to intercept.

- Don’t send personal sensitive information via text or instant message as these are generally not secure methods.

- Use extreme caution with file-sharing software as this opens your computer up to possible attacks from hackers and malicious files.
What are cookies?
Websites can determine if you are a first-time or a returning visitor. The first time that you visit a website, your computer is assigned an ID number and a record of the data is stored in a file called a cookie. The next to you go to this same website, this cookie is read to determine if you have been to the website previously. These cookies are used for the purpose of displaying ads, for first-time visitors these ads could be introductory advertising and for a repeat visitor the ads could differ and appear as never seen before ads. These ads are often targeted to your shopping interest and interests.
What are the Best Practices for my technology?
TOP 10 Best Practices

1. Use strong passwords <http://techsupport.ask.libraryh3lp.com/questions/27807>

2. Ensure that your computer is protected with anti-virus software

3. Keep Windows up to date by downloading and installing updates <http://techsupport.ask.libraryh3lp.com/questions/27547>

4. Protect your information when using the internet and sending email

5. Minimize the storage of personal sensitive information

6. Never download or install unsolicited software

7. Secure and lock your computer <http://techsupport.ask.libraryh3lp.com/questions/27550> when leaving it

8. Create backups <http://techsupport.ask.libraryh3lp.com/questions/27623> of your files and store them securely

9. Put your computer to Sleep<http://techsupport.ask.libraryh3lp.com/questions/27813> or Hibernate <http://techsupport.ask.libraryh3lp.com/questions/27815> when not using it

10. Avoid Pirated or Cracked software
What are the technical requirements needed to attended the virtual new student orientation using AnyMeeting?
Recommended Requirements – Attendees

Windows 7 and higher / Mac OSX 10.7 and higher**

The newest version of Internet Explorer, Mozilla Firefox, Chrome or Safari Web Browser

Wired (not wifi) Broadband internet connection with an upload speed of 1Mbps or more

A most recent version of Adobe Flash player:http://get.adobe.com/flashplay...

Turn pop up blocker off or put www.anymeeting.com in your allowed list

*Linux/UbuntuOperating System is not supported at this time

*Mobile phones are not supported at this time

*Microsoft Surface and Surface Pro 4 tablets are not supported at this time
What is a strong password?
A strong password includes the use of letters (upper and lower case), numbers, and special characters. A strong password generally has a minimum of 12-14 characters in length.

Here are some general guidelines pertaining to the creation of a strong password:

Has a minimum length of 12 characters

Includes the use of numbers, special characters, capital letters, and lower case letter.

Isn’t a word in the dictionary or a combination of dictionary words

Doesn’t include common substitutions -for example,” Learn1ng” isn't strong simply because a 1 was used instead of i.

You can mix it up and create strong passwords -for example, “LiquidLearning!123” fits most of the above requirements. It is 18 characters long and includes upper and lower case letters, a symbol, and some numbers. But it is however fairly obvious because of the words in the phrase are found in the dictionary, the letters a capitalized in the traditional way, there is only one symbol, all the numbers are on the end and in order.

A GREAT TRICK

A great way to create memorable passwords which are strong is to think of a phrase.

For example- My favorite teacher from the5th grade was Mrs. Rambo

This phrase creates the password- Mftft5gwMrs.R!!

Use the first letter of each word to generate your strong password, don’t forget to include special characters!

Another example- Bethel University was founded in 1842 in McLemoresville, Tennessee

*BUwfi1842iM,T
What is http and https?
Where can I download the Kindle App?

Laptop Support

Can I buy a copy of Microsoft Office from the Helpdesk?
Can I connect my own printer to the laptop?
Can I download music, movies and games and share them on the network?
Can I install my favorite game on my laptop?
Can I upgrade to a different version of Windows?
Do I need to download and install all of those Windows Updates?
For security reasons, it is important to download and install Window updates as they become available. By keeping your Windows software up to date, you are ensuring that your privacy and sensitive personal information is protected. Below are the directions on how to bring your computer up to date both manually and automatically.

Manually configure Windows updates for Windows 7 and Windows Vista

-Log in to your computer as the Administrator or a user that has administrator permissions

-Click Start, then select All Programs, and then select Windows Updates

-Click Check for updates

After Windows checks for updates, if any are available, you will have the option to install them. This process can take some time, be patient.

-Click install updates, your computer will most likely require a restart after the updates have finished installing.

Manually configure Windows updates for Windows 8

-Open the Charm Bar, press the Windows Key + C

-Click Settings

-Click Control Panel

-Click System and Security

-Click Windows Update

-Click Check for Updates

-Click install updates, your computer will most likely require a restart after the updates have finished installing.

Turn on the Windows Automatic Updates feature for Windows 7 and Windows Vista

-Log in to your computer as the Administrator or a user that has administrator permissions

-Click Start, then select All Programs, and then select Windows Updates

-Select the radio button for Install Updates Automatically

Turn on the Windows Automatic Updates feature for Windows 8

-Open the Charm Bar, press the Windows Key + C

-Click Settings

-Click Control Panel

-Click System and Security

-Click Windows Update

-Click Change Settings in the left column

-From the drop-down menu, select Install updates automatically (recommended)

Keep in mind that you can set the automatic times for the updates to download for any time, day or evening.

It is recommended that you set this automatic download time for a time when you are not using the computer to avoid downtime or a slowing down of your computer's performance.
How can I control or customize the notifications area in the lower right corner of my screen?
The notifications area is the area, at the bottom right of your screen, displays icons on the taskbar. In most cases, you are able to customize what notifications you see here in the taskbar. With most notifications you are able to right-click on them individually and exit or disable them, however, some notifications won't allow this. Follow the step below to remove notifications from the taskbar.

-Right-click on the taskbar

-Choose Properties

-Choose Customize

-Click on the drop-down menu for the item that you want to remove and choose Hide Icon and Notifications

-Click Ok
How can I see which operating system I am running?
How do I backup my files and information from my laptop?
There are various reasons to back up your files from a personal computer. Files can be lost due to viruses, hard drive issues, accidental deletion, and from the theft of our equipment. It is essential to keep regular backups to ensure that you do not lose any files which are important to you. There are many options available to you when backing up your files, ranging from external hardware storage to online storage options. A couple of these options are listed below.

Google Drive

-Free storage space is limited to 30 GB

-More storage can be purchased if needed

-Documents, images, audio, and video files are supported

-More information can be related to Google Drive can be found here <https://support.google.com/drive/answer/6558?hl=en>.

-Uploading file to Google Drive

You can “drag and drop” files directly into your Google Drive or you can use the file uploader. When using the file uploader, you upload files individually or entire folders. If you want to upload a folder, you will need to ensure that you have the latest version of Chrome.

-Go to your Google Drive

-On the left side, click New

-Choose either File upload or Folder upload

-Select the file you want to upload

-Click Open

*You can choose multiple files by pressing Ctrl and clicking on them. You can also drag files and folders directly into your Google Drive.
How do I change my laptop password?
How do I change the settings for Sleep and Hibernate mode?
You can make changes to when and how your laptop goes to Sleep or Hibernates by changing the power settings.

To change your power settings in Windows 7:

-Click Control Panel

-Click System and Security

-Click the Start button

-Click Power Options

-From here you can make changes to what the power button does and what closing the lip to your laptop will do.

To change your power settings in Windows 8:

-From the pop-out menu click Search

-Type Power Options in the search bar

-Move your mouse to the lower right corner of the screen and then move up

-Click Power Options

-From here you can make changes to what the power button does and what closing the lip to your laptop will do.
How do I install Microsoft Office 365?
You will need to visit Microsoft Office 365 for students <https://products.office.com/en-US/student?tab=students> to install the latest free version of Microsoft Office 365.

Once at the website, you will need to follow these steps:

-Enter your Bethel student email address in the email box when asked

-On the next page, select “I’m a student”

-Then you will need to check your Bethel email for a confirmation email from Microsoft

-Click on the download link in the confirmation email

-Follow the installation wizard
How do I lock my computer when it is unattended?
To keep your computer's sensitive information safe from others while your computer is left unattended it is best to lock it. The easiest way to do this to use keyboard shortcuts.

Lock your computer using keyboard shortcuts by:

-Press the Windows key and the “L” key.

You can also lock the computer by using the Start Menu:

-Click on Start

-Click the small arrow next to shut down

-From the pop-out menu, click Lock

Another option that can be used to lock your computer is to use CRT+ALT+Delete:

-Press CRT+ALT+Delete

-Click Lock Computer
How do I put my laptop to Sleep?
To keep your computers sensitive information safe from others while your computer is left unattended it is best to put it to Sleep. The easiest way to do this to use keyboard shortcuts.

Put your computer to sleep by using a keyboard shortcut:

-Press the Windows key, the right arrow twice, and the “S” key.

You can also put the computer to sleep by using the Start Menu:

-Click on Start

-Click the small arrow next to shut down

-From the pop-out menu, click Sleep

Another option that can be used to lock your computer is to use CRT+ALT+Delete:

-Press CRT+ALT+Delete

-Click Sleep
How do I temporarily remove or disable programs that automatically start when my computer is rebooted?
Temporarily remove or disable Terminate-and-Stay-Resident (TSR) programs that automatically start when the computer is rebooted.

-To temporarily remove TSR from memory and currently running programs in Windows 7: press Ctrl+Alt+Del, click the Task Manager option, select the program that you want to end and click End Task.

*It is recommended that you only end programs that you know.

-To temporarily remove TSR from memory and currently running programs in Windows 8: press Ctrl+Alt+Del, then click the Task Manager option or press Ctrl+Shift+Esc to open the Task Manager directly. Click the Processes tab, select the program that you want to end, and click the End Task button.

Keep in mind that some of the programs may not be removed on the first attempt, continue to the next program. When you are attempting to end a programs task, you may see a message the says “This program is not responding”, click End task. Pressing Ctrl+Alt+Del twice in a row will reboot your computer. All of the items that are removing will come back when your computer is rebooted unless you permanently remove them.

Disabling TSRs from Loading Automatically after a Reboot

It can be a hassle to end an application from running every time you use your computer because it is slow. If you decide that you don’t want the program to run unless you need to use it, you may want to disable it from the starting automatically after a reboot.

Windows 8 or 10 users:

Press Ctrl+Alt+Del and click Task Manager option or press Ctrl+Shift+Esc to open the Task Manager directly.

Click the Startup tab

Select the program you want to stop loading automatically at startup, and click Disable.

Windows 7 users:

Click Start

Click Programs

Click Startup

Right-click and delete the file which you do not want to start automatically.
How do I wake up my laptop from Sleep or Hibernate mode?
How I do I put my laptop in Hibernation mode?
To keep your computers sensitive information safe from others while your computer is left unattended and to save the power of your battery it is best to put it in Hibernation mode.

You can also put the computer to sleep by using the Start Menu:

-Click on Start

-Click the small arrow next to shut down

-From the pop-out menu, click Hibernate

Another option that can be used to lock your computer is to use CRT+ALT+Delete:

-Press CRT+ALT+Delete

-Click Hibernate
How much should I insure the laptop for? What other information do I need to provide my insurance company?
I think I have a virus on my computer. How do I clean it?
AVAST Software is preinstalled on your laptop. This software must be installed on every system that accesses our on-campus network. Updated virus definition files are sent out by the network periodically. Be sure to completely scan your computer to clean the virus off your computer. If unsuccessful, bring your laptop to the helpdesk for further assistance with virus detection and removal. Be sure to back up your files before bringing your laptop to the helpdesk. If a reimage is required, the helpdesk is not responsible for backing up your system.
My computer is running very slow, how can I fix this?
There are several things that you can do to help resolve the issue with your computer running slow.

1. Reboot your computer if not rebooted recently. Reboot your computer before trying any of the steps below. A common problem a computer runs slow are programs running in the background. You can temporarily remove or disable programs that start automatically after your computer is rebooted <http://techsupport.ask.libraryh3lp.com/questions/27639>.

2. You can delete temporary files stored on the hard drive which are no longer needed on the computer.

3. Free up hard drive space. Verify that you have 200-500 MB of free disk space. Hard drive space is needed to allow the computer room for temporary files and the swap file to increase.

4. Scan for malware and viruses <http://techsupport.ask.libraryh3lp.com/questions/27546>. Run a scan of your computer files using your Avast software program.

5. Check for Windows updates<http://techsupport.ask.libraryh3lp.com/questions/27547>. Ensure that your Windows system is up to date to protect your files from security threats and to be sure that your software runs smoothly.

6. Reboot your computer again.

7. Consider upgrading your computers RAM memory. By allowing your computer to have enough RAM memory to run the programs you use, you will not need to swap information stored in the memory.

For further assistance call or email the IT Help Desk:

(615) 277-8924 cpshelpdesk@bethelu.edu
My computer was stolen. What do I do?
My laptop battery no longer charging, what should I do?
What to do if your laptop is plugged in but not charging:

-It may sound silly, but look and make sure that your laptop charger is actually plugged in.

-Check the power cord. Bend it and flex it while checking it for kinks and breaks.

-Check the ends of the connection, look for loose plugs.

-Check the color of the cord for areas that may have been exposed to heat.

-Check the plastic coating of the cord for tears or rips.

-Check the power adapter port on your laptop where you plug the adapter in, it shouldn’t be wobbly or loose, and the plug should stay in firmly when inserted.

-Check the battery physically for damage.

-Perform a battery test <http://support.hp.com/us-en/document/c00821536> on your laptop.

A non-charging battery can be caused sometimes by an overheating laptop. Does your laptop shut down when it is hot? Your laptop is designed to shut itself down when it overheats to prevent further damage to its components. Check the air vents underneath your laptop to ensure they are free from obstructions and clean.

If you find that your power adapter is damaged and unable to charge your battery, you can purchase a replacement online either from the manufacturer or a site like Amazon <http://www.amazon.com/>.
My laptop is running very hot, should I be concerned?
When computers get overheated, they are designed to turn themselves off automatically. Heat-related computer issues occur when they are working hard for extended periods of time. There are a few things that you can check to see if your computers issue is heat-related.

-Check to see if the computers fan is coming on and running quickly and smoothly.

-Listen to the fan's movement. If you hear any loud squealing sounds or abnormal sounds, this could be an indication of a fan malfunctioning.

-Check the surge protector to ensure that it is free from breaks in its plastic covering and in proper working order. You could have a problem related to the surge protector or the walls outlet. Try using a different wall outlet and surge protector.

It is also possible that your computer has a virus or malware that is designed to shut down your computer.

-Does your computer shut off when performing certain tasks or using specific programs?

-Does your computer shut off at specific times of the day?

-Try running a scan using the Avast Antivirus software program that came on your laptop to see if your system has become infected.

If none of the above solutions have helped, please contact the Help Desk:

(615) 277-8924

cpshelpdesk@bethelu.edu

Open from 8-6 pm Monday-Friday
My screen icons, text, or font size is too small or too big, how can I fix this?
You can adjust your video settings to correct issues with icons, text, or font size being too small or too big.

Set or change screen resolution in Windows 7

Close all open programs.

Click Start, and then choose Control Panel.

Click Adjust screen resolution under Appearance and Personalization.

Click the Resolution

In the drop-down menu, click and drag the vertical slider control to change the screen resolution.

Click Apply.

If the new settings are compatible, the screen will reappear with the new settings.

Click Yes, if you want to keep the new settings.

Change the size of fonts and icons in Windows 7

Close all open programs.

Click Start, and then choose Control Panel.

In the Control Panel window, click Appearance and Personalization.

Click Display.

Click Medium- 125%for a moderate increase, or Click Larger 150%for a bigger increase in size.

Click Apply to apply these settings.

You will need to log off and log back on for the settings to take effect.

Set or change screen resolution in Windows 8

Right-click on the desktop and select Screen Resolution

Point to Resolution

Select your desired resolution

Click OK.

Change the size of fonts and icons in Windows 8

Navigate to Control Panel and choose Display.

Click Change the size of all items.

Select the option Smaller or Medium.

To change the text size of a particular item on the Desktop, locate Change only the text size.

Select an appropriate item from the Drop-Down list.

Click Apply.
What does reimaging a laptop mean?
The IT department frequently needs to reimage a laptop to fix software related problems. This means that your computer will be completely erased and returned to the same state it was in when issued to you. If you have a virus that can’t be cleaned or have downloaded a program or file that continually produces errors, you may also request a reimage. It is your responsibility to have any files you wish to keep saved to another source first.
What is Adware or Spyware? How do can I protect myself from Adware or Spyware?
Adware and spyware are software programs designed to gather information about you and your internet browsing habits for marketing purposes. These programs gather information by means of advertisements and embedded applications. Often these programs are installed automatically because they are bundled in with other software and are sometimes difficult to uninstall traditionally. Adware is designed to feed advertising by means of pop-up ads and/or toolbar installations, these toolbars will often redirect your searches to unintended sites. Spyware monitors your computer and internet use, some of the effects include “keyloggers” that can capture your keystrokes, credit card numbers, passwords, and sensitive information.

The best way to prevent your privacy and the effects of adware and spyware is to:

-Read the fine print when downloading and installing software programs.

-Do not click unfamiliar links in pop-up windows, the best way to close a pop-up window is to right-click on it in the task-bar and select Close or select active window and use Alt + F4 on the keyboard.

-Use caution when installing free software of Freeware, read the fine print as these programs utilize spyware and adware to fund their software projects.

-Keep your Windows software updated. Microsoft publishes updates every time they discover a flaw in their operating system which viruses and spyware find vulnerabilities to penetrate.

-Keep your anti-virus software up to date.

-Ensure that you are utilizing a good software firewall, this blocks attacks within your computer at a remote location and prevents the computer and its network location from being hijacked.

For assistance call or email the IT Help Desk:

(615) 277-8924 cpshelpdesk@bethelu.edu
What is Safe Mode?
Safe Mode is a troubleshooting option in the Windows operating system. When entering Safe Mode, you enter the operating system on a limited basis with only the basic drivers and files needed to run Windows. You will notice the words Safe Mode in the corners of your screen when you are actually in Safe Mode. While in Safe Mode, you can determine causes to issue you find while trying to use Windows normally. If your existing issue doesn’t happen while you are in Safe Mode, you have the ability to eliminate the default settings and basic device drivers that could be causing issues.

If your computer automatically starts up in Safe Mode, there is a problem that is preventing Windows from loading normally. If you have recently made changes to drivers, installed components, or programs- you can try reverting these changes or uninstalling these programs while in Safe Mode.
What is the difference between sleep and hibernate mode?
Sleep mode is a power-saving mode which allows your computer to quickly resume it’s full-power operation when you wake it. During sleep mode, your computer uses very little power.

Hibernate mode is similar to sleep mode but saves even more power because it saves all of your open documents and running applications to your hard disk and then shuts down your computer. While in hibernate mode your computer uses zero power and when you wake your computer, you are able to pick up where you left off.
What should I do if I cannot print from my laptop?
When you are trying to print to a traditional printer from your laptop, there are several troubleshooting steps which can help you print your documents.

-Keep in mind that printers all come with printer “driver” software. This software must be installed on your computer before you are able to print.

-Ensure that the printer is turned on and that all cables are plugged up firmly.

-Check to see if there is paper in the printer.

-Check to make sure the printer cartridge is not empty. Normally you will see a message either on the printer itself or on your computer that will tell you when the paper or ink needs to be changed.

-Ensure that you are printing to the intended printer.

-Click Start, then Printers and Devices.

-Right-click on the printer you are trying to print to and select Set as default printer. You will see a green check on the printer icon when it is set to default.

-Try unplugging the printer’s USB cable and plugging it back in.

-Turn the printer off and back on.

-Reboot your computer.

-Re-install the printer driver software.
What should I do if my laptop freezes?
If your laptop freezes, dead locks, or stops responding you can follow some basic steps to attempt to unfreeze it.

-Wait, and give it a little time. Sometimes a computer just needs a few minutes to process the tasks it has been assigned.

-See if the computer can respond to keyboard strokes: press the caps lock key to see if the caps lock LED light indicator comes on. If the Caps lock LED light comes on continue to the next step if not, you will need to reboot the computer.

-Press the Clt, Alt, and Delete keys to open Windows Task Manager.

-You will see a menu where you can choose, Start Windows Task Manager.

-Be patient as it may take a moment for the task manager to open.

-Once it is open, locate and highlight the program that is not responding, and click End Task.

Rebooting a deadlocked computer

-Press and hold down the power button until the computer turns off.

-Wait a few moments for it to power off and then turn the computer back on.
Where do I control the sounds that my computer makes for common actions?
Where do I find the meaning of a cryptic error message?
Where do I find the user manual for my HP 450 laptop?
Where do I find the user manual for my HP 4535s laptop?
Where do I find the user manual for my HP 4545s laptop?
Where do I find the user manual for my HP 455 laptop?

Library

I still can’t log into the library, help!
What do I do if my Kindle E-Book isn’t in my library for my new Conflict Resolution class?

Physician Assistant Program

Are any students guaranteed an interview with the Physician Assistant Program?
- Bethel University graduates and students who meet or exceed the previous class average are guaranteed an interview. They must meet all the same requirements as students from other schools.
- BUPAP has a Guaranteed Interview Agreement (GIA)/Articulation Agreement with Bethel University Undergraduate programs, University of Tennessee Martin Campus (UTM) , Baptist College of Health Sciences in Memphis Tennessee (BCHS) , and Austin Peay State University (APSU) in Clarksville Tennessee. GIA allows highly qualified students to sit for an Admissions Interview with BUPAP for consideration of admission to the next entering class. The interview is not a guarantee of selection for admission to the program but will enable students who have achieved outstanding academic success within their field of study at UTM, BCHS, APSU to be considered for admission. Please see the Information Packet on the PA Program Application/ Acceptance page for complete details.
Can I be employed while enrolled in the PA Program?
- Yes during the didactic phase, but it is discouraged. No during the clinical phase. Students enrolled in the PA program are not prohibited, but are strongly discouraged from working during the didactic year due to the intense and rigorous nature of the program. Students are not allowed to work for the program. If you choose to work and are unable to fulfill Program requirements due to a work conflict, you will be dismissed from the Program.
- Students enrolled in the BUPAP are prohibited from working during the clinical year due to the intense and rigorous nature of the program. Students are not allowed to work for the Program. Students are not to receive nor accept compensation for any work performed within the preceptor’s clinical site or practice. Students may only render services as part of the clinical phase of their education. If you choose to disregard the work policy and are unable to attend scheduled clinical rotations due to a work conflict, you will be dismissed from the Program. Students must not substitute for or function as instructional faculty at the PA Program.
How many students to you accept in each PA Program class?
- We accept 50 students who start in January each year.
Is previous healthcare experience required to apply to the Physician Assistant Program?
- No, but it may help. Healthcare Experience encompasses both Health Related Experience (such as Pharmacy Techs, Scribes, Healthcare Receptionists, Billing Specialists, etc.) and Patient Care Experience (such as EMT, Paramedics, Nurses, Pharmacists, PTA, Combat Medics, etc.). Patient Care experience is preferred to Health Related experience. Please note that Healthcare Experience is not required, though it is preferred to no experience at all. However, completion of a minimum of 40 hours shadowing with a PA-C is required.
What is the GRE code for the Physician Assistant Program?
- 0510

Printer

What is Google Cloud Print and how do I use it?
Google Cloud Print is a revolutionary technology that allows you to connect your printer to the web and print from anywhere literally. By using this technology, you can print from applications used daily which have the Google Cloud Print logo and from multiple devices that are connected to the web. You can even share your printers with others! Print what you want, wherever you are with Google Cloud Print. When you have a printer associated with your Google account, you can print from your Chromebook when signed in with the same Google account.

Connecting your printer Google Cloud Ready printer

Some printers come Google Cloud Print ready if your is- check the manufacturer’s instructions for connecting to Google Cloud Print.

Connecting your classicprinterGoogle Cloud printer

Make sure the printer is on.

Log in to your computer and open Google Chrome.

Click the Chrome menu in the top right corner of the browser menu bar.

Choose Settings.

Choose Show Advanced Settings.

Scroll down to the Google Cloud Print area and click Add printers.

Sign in to your Google account if prompted.

You may be asked to enter an application-specific password rather than your Google account password if you enabled 2-step verification (two-factor authentication).

Choose the printer or printers you want to connect and then choose Add printer.

Learn more about how Google Cloud Print works here <http://www.google.com/cloudprint/learn/howitworks.html>.

Printing with Google Cloud Print

You can print files from your computer and with Google Chrome. Additionally, you can print from applications that you’ve installed on various devices such as your smartphone, Chromebook, laptop, IPad, and other devices. A list of applications that work with Google Cloud Print can be found <here> <https://www.google.com/cloudprint/learn/apps.html>.

Printing files from your computer

Go to your Google Cloud Management Page <https://www.google.com/cloudprint#printers>.

Choose Print in the top left corner.

Select Upload file to print and then choose to select a file a from my computer.

Browse for a file to and then select Open.

Choose the printer you'd like and then click Print.

Printing with Google Chrome

Click the menu in the top right corner.

Choose Print.

Click Change in the Destination area.

Choose the printer you'd like and then click Print.

Registrar

Can I order an unofficial transcript?
Can I place an order for or pick up transcripts for someone else?
How do I get to the Registrar’s Office?
Please see the addresses for the physical locations of each Registrar’s office at Bethel University.

College of Arts and Sciences Registrar
Campbell Hall, Office 101
325 Cherry Avenue, McKenzie, TN 38201
(731) 352-6385

College of Professional Studies Registrar
2200A Wilma Rudolph Blvd.
Clarksville, TN 37040
931-551-4150

College of Health Sciences Registrar
Campbell Hall, Office 101
325 Cherry Avenue, McKenzie, TN 38201
(731) 352-6385
How much does each transcript cost?
I ordered a transcript but discovered I had a financial hold. Once I clear up my hold, how long will it be before my transcript is released?
I took courses at another university over the summer; where should I have transcripts of these courses sent?
You will need to send these transcripts to the Registrar of the college in which you are enrolled. See contact information below.
College of Arts and Sciences – Registrar – 325 Cherry Avenue, McKenzie, TN 38201 – 731-352-6385
College of Professional Studies – Registrar – 130 Corp. Drive, Clarksville, TN 37042 – 931-551-4150
College of Health Sciences -- Registrar -- 325 Cherry Avenue, McKenzie, TN 38201 -- 731-352-6805
Division of Education – Registrar – 325 Cherry Ave., McKenzie, TN 38201 – 731-352-6385
All other questions should be directed to the University Registrar at 731-352-6960.
What are my methods for payment?
What are my options for requesting transcripts?

Scholarship

How do I qualify for the HOPE Scholarship?
How do I retain the HOPE Scholarship?
Is there an eligibility requirement for the HOPE Scholarship?
What is the FAFSA school code?

Student Life

Do you have weekly Sunday morning Worship Services on campus?
No, we do not. As members of the larger Christian community, it is important that we do not isolate ourselves from the world. We don’t want to create a Bethel Christian Bubble. It’s important that we reach out to and worship with the local community. The area churches are excited to work with our students and the University. Several churches have created special programs especially for our students such as the “adopt a student” program. This is an opportunity for students to be paired with local families that can assist and share with students who choose to participate. Most churches will gladly provide transportation to students who do not have a car on campus. These churches also have an opportunity to introduce themselves at the beginning of the fall semester each year.
Local Christian Churches
How can I check on the status of my deferment form(s)?
You will need to contact the Registrar of the college from which you graduated. See contact information below.
College of Arts and Sciences – Registrar – 325 Cherry Avenue, McKenzie, TN 38201 – 731-352-6385
College of Professional Studies – Registrar – 130 Corp. Drive, Clarksville, TN 37042 – 931-551-4150
College of Health Sciences -- Registrar -- 325 Cherry Avenue, McKenzie, TN 38201 -- 731-352-6805
Division of Education – Registrar – 325 Cherry Ave., McKenzie, TN 38201 – 731-352-6385
All other questions should be directed to the University Registrar at 731-352-6960.
Like many Christian Colleges or Universities, do you have required Chapel?
Where do I turn in student loan deferment forms?
Student loan deferment forms should be turned in to the registrar of the college from which you graduated. See contact information below.; College of Arts and Sciences – Registrar – 325 Cherry Avenue, McKenzie, TN 38201 – 731-352-6385; College of Professional Studies – Registrar – 130 Corp. Drive, Clarksville, TN 37042 – 931-551-4150; College of Health Sciences -- Registrar -- 325 Cherry Avenue, McKenzie, TN 38201 -- 731-352-6805; Division of Education – Registrar – 325 Cherry Ave., McKenzie, TN 38201 – 731-352-6385 All other questions should be directed to the University Registrar at 731-352-6960.
Why do we require Chapel attendance?
As a Christian institution, Bethel believes that spiritual life is a big part of what it means to be a human being. In fact, it is part of the Bethel mission statement: "to create opportunities for members of the learning community to develop to their highest potential as whole persons--intellectually, spiritually, socially and physically--in a Christian environment.” Intellectually, our students take a wide range of classes. Most students enjoy certain subjects more than they enjoy others. The core curriculum is designed to give our students a broad education base. Socially, the University creates a wide range of opportunities for interaction with their peers through the Student Life Department, dorm life, and every day encounters on campus. Physically, sports and exercise facilities are provided, and Physical Education (PE) classes are a required part of the curriculum. These elements are here because we believe they are part of a well-rounded person.
Chapel is a very large part of the spiritual element of the mission statement. In our culture, the physical and spiritual dimensions of the person tend to be neglected, and so, like the PE classes that are required for the physical being, we require some basic biblical studies classes and chapel attendance for the development of the spiritual component. We do this because we see worship and biblical literacy as a kind of minimum commitment for a student’s spiritual development in a Christian environment.
We know and recognize the fact that every student is of great value as a child of the living God. Therefore, all aspects of a being - physical, mental, social, and spiritual - are of worth. We are and will continue to give our students all the ingredients necessary for them to reach their full potential in a Christian environment, and we believe chapel is a part of that. The words of Pierre Teilhard de Chardin have withstood the test of time. "We are not human beings having a spiritual experience; we are spiritual beings having a human experience."

Student Loans

How can I check on the status of my deferment form(s)?
You will need to contact the Registrar of the college from which you graduated. See contact information below.
College of Arts and Sciences – Registrar – 325 Cherry Avenue, McKenzie, TN 38201 – 731-352-6385
College of Professional Studies – Registrar – 130 Corp. Drive, Clarksville, TN 37042 – 931-551-4150
College of Health Sciences -- Registrar -- 325 Cherry Avenue, McKenzie, TN 38201 -- 731-352-6805
Division of Education – Registrar – 325 Cherry Ave., McKenzie, TN 38201 – 731-352-6385
All other questions should be directed to the University Registrar at 731-352-6960.
Where do I turn in student loan deferment forms?
Student loan deferment forms should be turned in to the registrar of the college from which you graduated. See contact information below.; College of Arts and Sciences – Registrar – 325 Cherry Avenue, McKenzie, TN 38201 – 731-352-6385; College of Professional Studies – Registrar – 130 Corp. Drive, Clarksville, TN 37042 – 931-551-4150; College of Health Sciences -- Registrar -- 325 Cherry Avenue, McKenzie, TN 38201 -- 731-352-6805; Division of Education – Registrar – 325 Cherry Ave., McKenzie, TN 38201 – 731-352-6385 All other questions should be directed to the University Registrar at 731-352-6960.

Support

Tax Information

How do I receive a copy of Form 1098-T?
My Form 1098-T contains incorrect information. How can this be corrected?
What are qualified and non-qualified expenses?
As determined by the federal government, qualified expenses are defined as expenses required by and paid to the institution for enrollment purposes. They include fees for maintenance, tuition, technology, facilities, and a portion of the programs and services fee. Non-qualified expenses are defined as books, room, and board, student activities, parking, athletics, insurance, equipment, or other similar personal living expenses. As a result, the number of qualified expenses will likely be less than the total amount of money paid.
Where can I get a listing of payments made to Bethel?

Technology

What is browsing in private with incognito mode mean and how do I do this?
You can surf the web and Google Chrome will not save a record of the pages that you have visited when you browse in incognito mode. To do this, you need to open an incognito window on your laptop or Chromebook, once the window is open you can browse without a record of your activity. Anything that you download however will be saved to your downloads folder.

Open an incognito window (keyboard shortcut Ctrl+Shift+N)

- Open your Chrome browser

- Tap the menu in the top left of your browser (box with three lines)

- Choose a new incognito window

V-Camp

How do I find out what my username and password is for my online classroom in V-Camp?
How do I login in to my classroom on V-Camp?
What do I do if I forgot my V-Camp password or login information?
What should I do if I can’t see messages from my instructor in V-Camp?

Frequently Asked Questions

About

Academics

Admissions

How do I get back to my Bethel University online admissions application?

Alumni

I have moved and/or changed my name. Who should I notify at Bethel?

I misplaced or damaged my diploma. How can I obtain another copy?

Alumni and Giving

Careers

Can I change the settings for my Chromebooks touchpad?

How can I move files from my Chromebook’s “downloads” to my Google Drive?

How do I access documents on my Chromebook from Google Drive while I’m offline?

How do I add career fairs and other events to the events page?

How do I connect my Chromebook to a WIFI network?

How do I connect my Chromebook to an external monitor or TV?

How do I learn about Career Exploration?

How do I login to my Chromebook?

How do I login to the Career Services site?

How do I manage WIFI networks on my Chromebook?

How do I modify a job listing once its posted?

How do I open, save, search, or delete files from my Chromebook?

How do I sign up for an Employer Login?

How do students get in contact with Career Services?

I did not receive my laptop or Chromebook, what should I do?

What are the different types of display ports on my laptop?

What is a Chromebook?

What is Microsoft Office 365 Education?

What is the Google Chrome operating system?

When will I receive my laptop or Chromebook?

Where can I find information about career fairs or workshops?

Where do I find the user manual for my Chromebook?

Who can use Career Services?

You can reach Career Services Monday-Friday 9am-5pm by email or by calling 731-358-9260

“Aw, Snap!” page crashes, how do I fix this?

Chromebook Support

Can I change the settings for my Chromebooks touchpad?

How can I move files from my Chromebook’s “downloads” to my Google Drive?

How do I access documents on my Chromebook from Google Drive while I’m offline?

How do I connect my Chromebook to a WIFI network?

How do I connect my Chromebook to an external monitor or TV?

How do I login to my Chromebook?

How do I manage WIFI networks on my Chromebook?

How do I open, save, search, or delete files from my Chromebook?

I did not receive my laptop or Chromebook, what should I do?

What are the different types of display ports on my laptop?

What is a Chromebook?

What is the Google Chrome operating system?

When will I receive my laptop or Chromebook?

Where do I find the user manual for my Chromebook?

“Aw, Snap!” page crashes, how do I fix this?

Cost

Current Students

Email Support

Can I pop my Bethel Gmail account?

How do I change my Bethel Gmail password?

How do I email a very large file?

How do I login to my Bethel University student Gmail account?

How do I reset my Bethel student email password?

How do I send files or attachments from my Gmail?

What is POP and how do I use it with email?

ePortal

How do I sign in to the ePortal?

What do I do if I forgot my ePortal password or login information?

What is the ePortal?

Faculty and Staff

Financial Aid

Do I have to pass a credit check for SUBSIDIZED and UNSUBSIDIZED loans?

Do I have to repay need-based financial aid?

Do I have to repay Subsidized Loans?

Do I have to repay Unsubsidized Loans?

How do I read my Award Aid letter?

How much Financial Aid will I receive?

How will I receive my Award Aid Letter?

Is there a limit to the amount of Financial Aid a student can receive?

What happens to my financial aid if I drop a class?

What if I have already received a refund and the dropped class requires Financial Aid to return funding?

What if I want to leave money on my account for future classes instead of receiving a refund?

What if my parent is turned down for the Parent Plus Loan?

When do I request a Parent Plus Loan?