Maintenance and Support
If you're looking for maintenance assistance or technological support regarding Help Desk, Gmail, and various Google-based apps, you'll find it here.
Maintenance
To open a request for maintenance to Bethel University facilities, click below:
General IT Help
For general IT help beyond the following categories, refer to Frequently Asked Questions below or contact the Help Desk above.
ePortal
For assistance with your Wildcat Card, ePortal, and CAMs refer to ePortal.
Dynamic Forms
To create a Dynamic Forms account, refer to this step-by-step form.
Bethel Gmail
Bethel University uses the same format for all student usernames:
First initial of your first name, full last name and the last two digits of the Student ID number or B number on your Bethel ID
(Example: John Smith, B0000123456= jsmith56@bethelu.edu)
To log in to Gmail:
Quick access to your Bethel Gmail.
User Name: Your username as described above.
Password: You should change your password immediately after login for the first time.
In the interest of security, change your password every ninety (90) days.
IT Knowledge Base
Students can complete the following modules online:
- Training for Microsoft Office 365
- Free training for Microsoft Office is also available for download onto your computer. Contact the Help Desk for more information.
IT Department Staff
Jimmy Bomar, IT Director
Mark Kelly, Network Administrator
Jamie Coomer, Application Support Specialist
Jarvis Northern, Helpdesk Technician
Misty Price, Helpdesk Technician
Location and Hours
The Department of Information Technology is located in the Vera Low Center for Student Enrichment on the main campus of Bethel University. We maintain open helpdesk hours from 8 am-4:30 pm — Monday through Friday.
We may be reached at (731) 352-4040 or via email at helpdesk@bethelu.edu.
